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Terms & Conditions

Last updated: 2026

These Terms & Conditions ("Terms") govern your access to and use of the Spinzen Casino website and services (the "Service") available at spinzen.ca ("Website"). By creating an account, depositing funds, or otherwise using the Service, you agree to be bound by these Terms and any additional policies referenced herein.

Operator: Spinzen Casino is operated by Fionex Holding LTD (the "Operator").

License: The Service is provided under a gaming licence issued in Comoros (AOFA). Availability of the Service may be restricted in certain jurisdictions.

1. Eligibility & Legal Use (Canada)

To use the Service you must:

  • Be at least 18+ years old (or the higher minimum legal age in your province/territory, if applicable).
  • Have the legal capacity to enter into a binding agreement.
  • Not be located in, resident of, or accessing the Service from a restricted jurisdiction where online gambling is prohibited or where the Operator does not accept players.

You are responsible for ensuring that your participation is lawful in your location in Canada. The Operator may request proof of age, identity, and address at any time.

2. Account Registration & Security

  • You may open only one account per person, household, IP address, device, email address, and/or payment method unless expressly permitted by the Operator.
  • All information you provide must be accurate, complete, and kept up to date.
  • You are responsible for maintaining the confidentiality of your login details and for all activity on your account.
  • If you suspect unauthorized access, you must notify customer support immediately.

The Operator may suspend or close accounts if it reasonably suspects account sharing, identity misuse, or breach of these Terms.

3. Verification (KYC) & Due Diligence

To comply with legal and regulatory obligations (including anti-money laundering and fraud prevention), the Operator may require verification before allowing withdrawals or in other cases. Verification may include:

  • Government-issued photo ID
  • Proof of address (e.g., utility bill/bank statement)
  • Payment method verification (where relevant)
  • Source of funds / source of wealth information (in some cases)

If you fail to provide requested documents within a reasonable time or if documents are deemed invalid, the Operator may limit your account, delay withdrawals, or close the account in accordance with these Terms.

4. Deposits

You may fund your account using available payment methods shown on the Website, which may include (subject to availability):

  • Cards: VISA, Mastercard
  • E-wallets: Neteller, Skrill, MiFinity, Revolut, Wise
  • Bank transfer
  • Cryptocurrency and digital payments: Bitcoin (BTC), Ethereum (ETH), USDT, USDC, Litecoin (LTC), Ripple (XRP), Bitcoin Cash (BCH), Dogecoin (DOGE), Solana (SOL), Tron (TRX), Cardano (ADA), Toncoin (TON), Binance Pay

Important deposit rules:

  • Deposits must be made using payment methods in your name. Third-party deposits are prohibited.
  • Minimum/maximum deposit limits may apply depending on the method and may change over time.
  • It is your responsibility to ensure you have sufficient funds and authorization to use a payment method.

5. Withdrawals

Withdrawals are subject to successful account verification and compliance checks. The Operator may require withdrawals to be made to the same payment method used for deposits (where possible) to prevent fraud and money laundering.

Withdrawal limit: Up to €15,000 per month (or the equivalent in your account currency), unless otherwise stated on the Website or agreed in writing.

  • Processing times vary by payment method and may be affected by verification requirements, banking processes, and compliance reviews.
  • Fees may apply from payment providers or banks. The Operator is not responsible for third-party fees or exchange rates.
  • If a chargeback, reversal, or payment dispute occurs, the Operator may suspend the account and offset amounts from the balance.

6. Bonuses, Promotions & Wagering Requirements

Spinzen Casino may offer welcome bonuses and promotions, such as:

  • Welcome Bonus: 80% up to €500
  • Other promotions may include: 50% up to €750, 40% up to €1,000, 100% up to €300

All bonuses and promotions are subject to specific promotional terms displayed on the Website, including (where applicable): wagering requirements, eligible games, maximum bet limits, contribution rates, expiration periods, and maximum cashout limits.

  • Bonuses are intended for recreational players. Abuse of promotions is prohibited.
  • The Operator may void bonuses and related winnings, or close accounts, if it reasonably suspects bonus abuse, including but not limited to: multiple accounts, collusion, irregular play patterns, low-risk betting strategies to clear wagering, or exploitation of software or promotional loopholes.
  • Bonus funds may be non-withdrawable until wagering requirements are met.

7. Games, Fair Play & Technical Issues

The Website may offer games including slots, roulette, blackjack, video poker, baccarat, jackpot games, keno, scratch cards, and crash games, supplied by third-party providers (e.g., Pragmatic Play, Yggdrasil Gaming, Evoplay, Betsoft, BGaming, Endorphina, and others).

  • Game rules and paytables form part of these Terms.
  • In the event of a system error, malfunction, disconnection, or game/provider error, the Operator reserves the right to void affected bets and adjust balances to correct the error.
  • You must not use any software, scripts, automation, or tools that provide unfair advantage.

8. Prohibited Activities

You agree not to:

  • Commit fraud, collusion, money laundering, or attempted chargebacks.
  • Use VPNs, proxies, or other tools to circumvent geo-restrictions or controls (where prohibited by the Operator).
  • Open multiple accounts or allow others to use your account.
  • Exploit bugs, errors, or vulnerabilities; you must report them to support.
  • Engage in abusive behavior toward staff or other users.

If prohibited activity is suspected, the Operator may suspend/close your account, void bonuses/winnings, and report matters to relevant authorities where required.

9. Dormant/Inactive Accounts

An account may be considered inactive if there is no login or gameplay activity for a prolonged period. Where permitted by applicable rules, the Operator may apply an inactivity fee after providing notice and in accordance with the Website’s policies. Please contact support to understand current inactivity thresholds and fees.

10. Responsible Gambling

Spinzen Casino supports responsible gambling. You can request account limits or self-exclusion by contacting customer support. If you believe you may have a gambling problem, seek professional help and consider using available tools to restrict your play.

11. Intellectual Property

All Website content, branding, software, and related materials are protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written consent from the Operator or the relevant rights holder.

12. Privacy & Cookies

Your use of the Service is also subject to the Operator’s Privacy and Cookie policies. The Operator may process personal data to provide services, perform identity checks, prevent fraud, and meet legal obligations.

13. Complaints & Dispute Resolution

If you have a complaint, you should contact customer support first and provide relevant details (username, transaction IDs, screenshots, and a clear description of the issue). The Operator will review and respond within a reasonable time.

If a dispute relates to a game outcome, the game provider’s logs and the Operator’s records may be used as evidence to resolve the matter.

14. Limitation of Liability

To the maximum extent permitted by law, the Operator is not liable for indirect or consequential losses, including loss of profits, data, or reputation, arising from the use of the Service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Changes to These Terms

The Operator may update these Terms from time to time. Changes become effective when posted on the Website. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws applicable to the Operator’s licensing and place of operation, unless mandatory consumer protection rules in your jurisdiction require otherwise. Where permitted, disputes shall be subject to the competent jurisdiction determined by the Operator’s legal framework.

17. Contact

For questions about these Terms, your account, verification, payments, or responsible gambling tools, please contact Spinzen Casino support via the contact options available on spinzen.ca.

Note: This Terms & Conditions page is provided for informational purposes and summarizes key rules. In case of any discrepancy, the terms displayed within the Website and applicable promotional rules prevail.

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