Sign Up

Sign In

Responsible Gaming

At Spinzen Casino (spinzen.ca), we believe gambling should be a fun form of entertainment—not a way to make money or solve financial problems. This Responsible Gaming page explains practical steps and tools that can help you stay in control, plus where to find confidential support in Canada if gambling stops feeling enjoyable.

Year: 2026

Our Commitment to Safer Play

Spinzen Casino is operated by Fionex Holding LTD and is licensed by Comoros (AOFA). We aim to provide a transparent, fair, and secure gaming environment while encouraging responsible play and informed decision-making.

Know the Signs of Problem Gambling

Gambling can become risky when it starts to affect your finances, relationships, work, or mental health. Consider taking a break and seeking support if you notice any of the following:

  • Spending more time or money than you intended
  • Chasing losses (trying to win back money by gambling more)
  • Borrowing money or selling possessions to gamble
  • Hiding gambling activity from family or friends
  • Feeling anxious, irritated, or depressed when not gambling
  • Neglecting responsibilities due to gambling

Tips for Responsible Gambling

  • Set a budget and only gamble with money you can afford to lose.
  • Set time limits and take regular breaks.
  • Avoid chasing losses; losses are part of gambling.
  • Don’t gamble under stress or when feeling depressed, angry, or anxious.
  • Balance entertainment—keep up with hobbies, social time, and responsibilities.
  • Remember randomness: outcomes are based on chance; no strategy can guarantee wins.

Player Protection Tools (Limits & Controls)

We encourage you to use safer gambling tools to manage your play. Depending on your account settings and available features, you may be able to request:

  • Deposit limits (daily/weekly/monthly)
  • Loss limits to cap how much you can lose in a period
  • Wager limits to help control staking
  • Session/time limits and reminders
  • Cooling-off (time-out) for a short break from play
  • Self-exclusion for longer periods

If you can’t locate these options in your account menu, contact our customer support team and ask for the responsible gaming tools available to you. We may request minimal information to verify your identity before applying certain restrictions.

Cooling-Off (Time-Out)

A cooling-off period is a temporary break from gambling that you can use when you feel you’re losing control or simply want to pause. During a time-out, you should not be able to access gambling features until the period ends.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who want to stop gambling for an extended time. If you choose self-exclusion, your account will be restricted for the selected period. We recommend also taking additional steps such as removing saved payment methods and using device-level blocking tools (see below).

Important: Self-exclusion is intended as a protective measure. Please consider reaching out to professional support services in Canada for guidance and ongoing help.

Reality Checks & Time Awareness

Losing track of time is common during play. Using time reminders (reality checks), taking breaks, and setting a clear start/stop schedule can help you stay in control.

Financial Controls & Payment Awareness

We encourage you to keep gambling funds separate from everyday finances. If you use e-wallets, bank transfers, cards, or crypto assets, remember that gambling transactions should never compromise rent, bills, food, or savings.

Please note that withdrawals may be subject to account verification and applicable limits. The current published withdrawal limit is €15,000 per month.

Underage Gambling Prevention (18+ / Age of Majority)

Spinzen Casino is not intended for minors. You must be of legal gambling age in your jurisdiction to create an account and play. We may request age and identity verification at registration, before withdrawals, or whenever required to meet compliance standards.

If you share a device with family members, we recommend:

  • Keeping login details private
  • Using device passwords/biometrics
  • Enabling parental controls

Helpful Blocking & Filtering Tools

If you want extra protection, consider using third-party tools that can help block gambling websites and apps. Examples include:

  • Gamban
  • BetBlocker
  • GamBlock

These tools are provided by independent organizations and may require installation on your devices.

Where to Get Help in Canada

If gambling is no longer fun, confidential help is available. The following resources can help you find local support, counselling, and self-assessment tools:

  • ConnexOntario (Ontario): https://www.connexontario.ca/
  • Alberta Health Services – Problem Gambling (Alberta): https://www.albertahealthservices.ca/
  • Gambling: Help and Support (Government of Canada resources & information): https://www.canada.ca/
  • Gamblers Anonymous (Canada): https://www.gamblersanonymous.org/ga/

If you believe you are at immediate risk of harm, contact local emergency services right away.

Contact Us About Responsible Gaming

If you would like to set limits, request a time-out, self-exclude, or ask questions about safer play tools, please contact Spinzen Casino support through the channels available on spinzen.ca. We will assist you as quickly as possible.

Disclaimer

This page is for informational purposes and does not provide medical, psychological, or legal advice. If you are experiencing gambling-related harm, consider contacting a qualified professional or one of the support organizations listed above.

gift