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Privacy Policy

Effective date: 2026

This Privacy Policy explains how Spinzen Casino ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit or use spinzen.ca (the "Website") and related services. It is intended for users in Canada.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Brand: Spinzen Casino
Domain: spinzen.ca
Company: Fionex Holding LTD
License information (where applicable to casino operations): Comoros (AOFA)

Note: This Privacy Policy applies to data processed through this Website. Some services (such as payment processing, identity verification, game providers, or support tools) may be delivered by third parties with their own privacy practices.

2. Scope: What This Policy Covers

This Privacy Policy covers personal information we collect from you when you:

  • browse the Website;
  • create or manage an account (if available on the Website);
  • contact customer support or submit inquiries;
  • participate in promotions, surveys, or campaigns;
  • use features that require cookies or similar technologies.

3. Personal Information We Collect

Depending on how you use the Website, we may collect the following categories of information:

  • Identifiers and contact details: name, username, email address, phone number, mailing address (if provided).
  • Account information: login credentials, preferences, settings, and account status (where applicable).
  • Transactional information: deposit/withdrawal details, payment method type, transaction timestamps and amounts. We do not intentionally store full card numbers; payment data may be handled by payment processors.
  • Identity and verification information (KYC): date of birth, government ID details, proof of address, and verification results (where required for compliance, fraud prevention, and age verification).
  • Technical and usage data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, time spent, clicks, and crash logs.
  • Communications: messages you send to us (e.g., support tickets, emails, chat transcripts) and our responses.
  • Responsible gaming and risk data: self-exclusion requests, limit settings, and indicators relevant to safety, compliance, and fraud prevention.

4. How We Use Your Information

We use personal information for the following purposes:

  • Provide and operate the Website: maintain functionality, enable account access, and deliver requested services.
  • Customer support: respond to inquiries, troubleshoot issues, and manage requests.
  • Security and fraud prevention: protect accounts, detect suspicious activity, and prevent misuse.
  • Compliance and legal obligations: age verification, identity checks, recordkeeping, and responding to lawful requests.
  • Payments and transactions: process deposits/withdrawals and manage payment-related issues via authorized providers.
  • Analytics and improvement: understand how users interact with the Website and improve performance and user experience.
  • Marketing (where permitted): send promotional communications, subject to your preferences and applicable law.

5. Legal Bases (Canada)

In Canada, we generally rely on consent (express or implied) to collect, use, and disclose personal information, unless otherwise permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

6. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  • enable core Website functions (e.g., session management);
  • remember preferences;
  • measure traffic and usage patterns;
  • support security features and fraud detection.

You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service providers: hosting, analytics, customer support tools, email delivery, security monitoring, and other vendors that process data on our behalf.
  • Payment providers and financial partners: to process deposits/withdrawals and manage payment verification and fraud screening. Payment methods may include (where offered): VISA, Mastercard, bank transfer, Neteller, Skrill, Revolut, Wise, MiFinity, Binance Pay, and cryptocurrencies such as BTC, ETH, USDT, USDC, LTC, and others.
  • Identity verification and compliance partners: to meet legal and regulatory obligations and to prevent fraud.
  • Affiliates and corporate group: where needed for operations, security, and support, subject to appropriate safeguards.
  • Legal and law enforcement: if required to comply with applicable law, court orders, or lawful requests, or to protect rights, safety, and security.
  • Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets (with appropriate protections).

We do not sell your personal information in the conventional sense. If this changes, we will update this Privacy Policy as required.

8. International Transfers

Your personal information may be processed and stored in jurisdictions outside your province/territory or outside Canada, including where our service providers operate. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. We use reasonable contractual and organizational safeguards to protect information during cross-border processing.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or electronic storage is fully secure. You are responsible for keeping your login credentials confidential and for using a strong, unique password.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, accounting, and security requirements. Retention periods may vary depending on the type of data and the context in which it was collected.

11. Your Privacy Rights (Canada)

Subject to applicable law, you may have the right to:

  • Access your personal information and receive information about how it is used and disclosed;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent for certain processing activities (where consent is the basis);
  • Opt out of marketing communications at any time by using the unsubscribe link (if provided) or contacting us.

To make a request, contact us using the details in the “Contact Us” section. We may need to verify your identity before fulfilling your request.

12. Children’s Privacy

The Website is not intended for individuals under the legal age for gambling in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us and we will take reasonable steps to delete it.

13. Third-Party Links and Services

The Website may contain links to third-party sites or integrate third-party services (e.g., payment processors, analytics tools). Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third parties.

14. Marketing Preferences

If you subscribe to promotional messages, you can opt out at any time by following the instructions in the message (e.g., unsubscribe link) or by contacting us. Service-related messages (e.g., security notices, account updates) may still be sent when necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated version on this page and revise the “Effective date” above. Continued use of the Website after changes become effective indicates acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us via the contact options available on spinzen.ca.

If you are not satisfied with our response, you may have the right to contact the appropriate privacy regulator in your province/territory or the Office of the Privacy Commissioner of Canada, as applicable.

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